This Privacy Notice applies to o any personal information you provide to us, or that we collect through our Services and processed by RealUtour in the course of our business, including,, as well as additional websites, mobile, and desktop applications, and/or any related services (collectively the “Services”)as well as sites/applications operated by our affiliates. Your use of any part of our Services constitutes your agreement to the collection and use of your personal information according to the terms set forth in this Privacy Policy.

Collection of Personal Information

Your engagement with our Services over any combination of websites, applications, correspondence, real estate and financial transactions, media and social platforms, etc., may result in the collection of the following:

IP address, device ID, browser type, browsing history and activity, (such as the pages you request, properties that you view or save, and property that you claim) cookie information, IP address and geo-location, (we may also approximate your location based off your IP address, to customize your experience on our Sites), full name, email address, phone number, physical address, and mailing address, home search history, home information, home tours, offer history, co-buyer information, home listing details, and credit card information. You may stop or restrict the collection of certain of these on your device or remove them by adjusting your preferences as your browser or device permits.

While we do not exchange your Personal Information with others for monetary or other valuable consideration, we may share your Personal Information with the following categories of third parties as part of our Services to you or to assist us in conducting our marketing and advertising, or for other business or commercial purposes listed in this Privacy Notice.

Registered User

As a condition of our licenses with the multiple real estate listing services (the “MLSs”) in order to allow you to access the full MLS listings, we are required to collect certain information, including your name and email address. As a condition of use, you agree that this Privacy Notice and our Terms of Use apply. In addition, when you are signed in to your RealUtour account we may make use of the information to monitor, analyze, improve and develop our Services and to create and test new Service features, to validate user information provided to us for fraud and risk detection purposes, to prevent, identify and address fraudulent or other illegal activity and security issues, and to further customize your user experience.

We may also share your information with third parties when necessary to comply with any requirement of law, regulation, legal process, or enforceable governmental request, enforce or investigate a potential violation of the Terms of Use, exercise our legal rights, or defend against legal claims, detect, prevent, or otherwise respond to fraud, security or technical concerns, support auditing and compliance functions, protect the rights, property, or safety of RealUtour, its users, or the public against harm, facilitate the financing or insuring of our business, complete a merger, acquisition, or any form of transfer or sale of our business or assets, or as otherwise permitted or required by law.

Individual Rights in Personal Information

In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; and (vi) request erasure of Personal Information held about you by RealUtour, subject to certain exceptions prescribed by law. If you would like to exercise any of these rights, please contact us as set forth below.

We will process such requests in accordance with applicable laws. To protect your privacy, RealUtour may take steps to verify your identity before fulfilling your request.


Our Sites and Services are not directed to children under 13 (or other age as defined by local law), and we do not knowingly collect Personal Information from children. If you learn that your child has provided us with Personal Information without your consent, you may contact us at the email address below with the subject line “COPPA Child Information Request.” If we learn that we have collected any Personal Information from a child in violation of applicable law, we will promptly take steps to delete such information

Service Providers

We may share your Personal Information with third-party service providers that assist us in providing the Services. We use reasonable efforts to do so with the appropriate contractual protection in place to ensure that your Personal Information is protected and used only in accordance with this Privacy Notice.

Scheduling Home Tours and In-Person meetings with RealUtour Agents

When you submit a home tour request, we will ask for your tour date and time preferences, as well as your phone number. We may ask for similar information when you request a meeting with a RealUtour agent. We may also ask some questions so that our agent can verify your identity, and such information will be used to register you for a RealUtour account. When you meet up with one of our agents, the agent may ask you to verify your identity and may even ask to see a photo ID.

Becoming a RealUtour Client

When you agree to buy or sell a home with one of our agents, you become a RealUtour client. As part of the home purchase or sale process, we will collect information such as your name, address, phone number, email address, financial or payment information, including without limitation, buyer loan pre-approval documentation, and seller property information. We ask you, as a buyer, for loan pre-approvals from a mortgage broker or lender to determine which homes are in your price range and to help you make an offer more quickly when you do find a home. You, as a seller, may be legally required to disclose certain information about your property to prospective buyers. Once you sign a listing agreement or buyer agreement with us, your relationship with RealUtour is governed by that agreement, as well as our online Terms of Use and this Privacy Notice.

Sales and Marketing Correspondance

We may send marketing materials to RealUtour account holders and clients using various communication channels, including without limitation, email, text messages/SMS, push notifications, telephone calls, and direct mail. Individuals may also subscribe to Listing Alert Emails or other notifications with information such as customized summaries of homes for sale. Please note that, even if you unsubscribe from certain communications, we may still contact you with important transactional or administrative information.

Third-Party Websites

Our Services may contain links to other sites that are not operated by us. If you click on a link to a third-party site, you will be directed to their site. WE ASSUME NO RESPONSIBILITY FOR THE CONTENT, PRIVACY POLICIES OR PRACTICES OF ANY THIRD-PARTY SITES OR SERVICES AND WE STRONGLY ADVISE YOU TO REVIEW THE PRIVACY POLICY OF EVERY WEBSITE YOU VISIT.

Personal Information Storage and Security

You agree that we may store and process the information we collect anywhere in the world, including but not limited to, the United States, the European Union, or other countries.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal identification information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) thesecurity, integrity, and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed.

By using our Services, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you.

Changes to this Privacy Notice

RealUtour may revise this Privacy Notice from time to time in our sole discretion. If there are any material changes to this Privacy Notice, we will notify you as required by applicable law, which may include updating our notice on our Sites. You understand that you will be deemed to have accepted the updated Privacy Notice if you continue to use the Services after the new Privacy Notice takes effect.

Contact Us

If you have any questions about our privacy practices or this Privacy Notice, please contact us at:


Legal Dept